About the product

Patient flow management is a subsystem of the UDP.MIS, which reduces queues at the doctor's office, forms a unified schedule of specialists in a polyclinic or hospital, and increases the efficiency of using the resources of a medical organization. Hospitals operate according to the principles of "lean" production, the doctor saves time in providing the service, and the patient does not stand in line. Thus, the customer focus inherent in for-profit structures is becoming a reality for regular hospitals providing services under the CHI.

The smart subsystem is based on the business process developed in 2017 during the piloting of the electronic queue in prikamsk hospitals. It covers all the needs of patients and has been used in nine regions of Russia over the past three years. The Republic of Bashkortostan has become the leader in the number of implementations, the electronic queue is used in 110 medical organizations in the region.


Patient flow management is a comprehensive solution that is part of the UDP.MIS. Thus, integration costs are eliminated, and all modules are available in a unified interface. Patient flow management subsystem consists of five modules:

Setting up business processes. The module defines the rules for admitting patients, taking into account the privileged categories of citizens, nosological form, risk group, quantitative and time restrictions on the use of resources. The system takes into account events that occur for a specific user role.

Optimization of patient flows. The system selects the optimal time and place of reception, tells you whether the resource is free, determines the presence or absence of the required package of documents. Based on the analysis of patient data, the system will tell you which specialist to contact. The presence of open medical checkup record, information on the passage of the necessary studies for examination by specialists, attachment, address of residence are taken into account.

The module for monitoring and controlling patient flows is a tool for the operational management of a medical organization. Helps to understand how hospital resources are being used, whether patient routing deadlines are being met, and whether the diagnostic volume is sufficient to confirm the diagnosis.

Electronic queue

The electronic queue is a key module that organizes the work of the electronic registration, forms a unified online schedule for making an appointment with a doctor. Thus, the electronic queue includes broad basic functionality:

  • distribution of patient flows from the occasion of the appeal, the availability of an appointment and the next free time in the schedule at service points;
  • re-inclusion in the electronic queue of a patient who has returned from an additional examination;
  • notification of the patient about being included in the queue for a subsequent call to the office;
  • informing the patient about the current state of the queue;
  • organization of the sequence of doctors' appointments when undergoing preventive examinations;
  • notifying the health worker about the beginning of the patient's waiting for a call to the doctor's office a call to the office of a patient waiting for an appointment;
  • a mobile application for the lobby administrator; support for infomats.


Regional healthcare authorities can be sure that the product complies with industry regulations, allows you to meet the indicators of the federal project "Digital Contour of  Health Care". Patient flow management subsystem is integrated with the regional segment of the Unified State Information System in the Healthcare Sector. The launch costs are minimal, since the subsystem is included in the UDP.MIS, so additional integrations are not needed. 

The medical organization receives a convenient tool for managing patient flows with flexible configuration of components and online identification of patients in the database. The lobby administrator sees the load of each office and regulates the flow of patients. For example, they will send them to the pre-doctor's office for help. Thus, the work of medical personnel is optimized, and the workload is evenly distributed. 

The doctor receives a tool for the operational management of the electronic queue, knows how many people are waiting in the corridor, and determines the sequence of the appointment. He is no longer distracted by the resolution of conflict situations in the office and by those who “just ask”.

The patient receives quality service. By signing up in advance, he is sure that he will get to the office at the appointed time. Turning to the clinic without an appointment, he will definitely get an appointment.